Frequently Asked Questions
Q: Why is there a $5 small order charge for orders under $50?
A: We desire to serve the needs of all customers, no matter how small the order. The $5 small order charge helps defray the expenses associated with free UPS ground shipping, etc.
Q: When will my order arrive?
A: We make every effort to ship the same day orders received by 3:30 PM EST (To account for standard daylight saving times throughout the year). Please refer to the map below to see shipping times for your location.
Q: Do you ship outside of the United States?
A: At this time we do not ship outside the United States.
Q: Can I use a P.O. Box for my ship to address?
A: We use UPS for all shipments. Therefore we do need a physical (no P.O. Boxes) address.
Q: Can orders be placed by phone or email?
A: No. To ensure the most accurate delivery and maintain confidentiality of credit card information all orders must be entered on our website. We are available to help you determine the exact part you need at email@example.com.
Q: Can I get a quote on material?
A: All pricing and information for an item is on its item page. If you cannot find the material you need, please send us an email at firstname.lastname@example.org and we can help point you in the right direction.
Q: Are there any discounts in place for buying an item in bulk?
A: There are no discounts for buying in bulk. However, we run promotions every month. If you sign up to receive our emails, you will receive product specials and discount codes for larger purchases.
Q: Where do I insert my discount code?
A: On the cart page, below the items in your cart and on the left side of the page, you will find the area to enter your discount code.
Q: How can I tell if an item is new?
A: All items on the website are new as we do not sell any used or refurbished parts.
Q: Are the items sold per piece or by the box?
A: All items are sold per piece. If an item comes in a box of 10, you would have to order 10 to recieve the full box. (Items such as fuse reducers are sold as a set unless noted in the description.)
Q: What happens if I am not present the time of delivery to accept the package or the address used was incorrect and the package gets returned to sender?
A: If we receive a package back from UPS that failed to deliver, we will contact you to confirm your address and then attempt to reship the package. If this was a small order (Orders under $50) an additional $5 would have to be charged to reship the package. If a package fails to deliver 2 times, we will have to refund and cancel the order.
Q: Do you provide any kind of certificates or documentation for material?
A: The only documentation we provide is datasheet that can be found on the item page for the specific part. Any other kind of certificate would have to be obtained directly from the manufacturer.
Q: How do I become tax exempt?
A: If you email us a copy of your tax exempt form to email@example.com we will set you up as exempt. An account is required to become exempt. If you do not currently have an account you can create one for free here: https://www.allfuses.com/customer/account/create/